Shipping policy

At Lana Dog Club, we know you and your dog are excited to receive your order. We work hard to get every package to your door as quickly and reliably as possible. Please take a moment to review our shipping policy below.

Order Processing

All orders are processed and shipped within 1–2 business days from the date of purchase, excluding weekends and public holidays. During peak seasons, product launches, or promotional periods, processing times may be slightly longer. You will receive a confirmation email as soon as your order has been placed.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after you receive it.

You can track your order at any time using the link provided in your email. If you haven't received your tracking information within 3 business days of placing your order, please contact us at info@lanadogclub.com.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable free shipping promotions will be automatically applied at checkout.

Estimated Delivery Times

Country	Standard Shipping	Express Shipping
United States	6–9 business days	5–8 business days
United Kingdom	6–9 business days	5–8 business days
Canada	6–9 business days	5–8 business days
Australia	6–9 business days	5–8 business days
New Zealand	6–9 business days	5–8 business days
France	6–9 business days	4–7 business days
Germany	6–9 business days	4–7 business days
Netherlands	6–9 business days	4–7 business days
Belgium	6–8 business days	4–7 business days
Austria	6–9 business days	4–7 business days
Luxembourg	6–9 business days	4–7 business days
EU (Other)	6–9 business days	5–8 business days
Rest of the World	8–16 business days	8–12 business days

Delivery times are estimates and begin from the date of shipment, not the date of order. Unforeseen circumstances such as weather delays, customs clearance, or carrier issues may affect delivery times and are outside of our control.

Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees determined by your local customs authority. These charges are the responsibility of the recipient and are not included in the order total. Lana Dog Club is not responsible for delays caused by customs processing.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us at support@lanadogclub.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.

Please double-check your shipping address at checkout — Lana Dog Club is not responsible for orders delivered to an incorrectly entered address.

Lost, Stolen or Undelivered Packages

If your tracking shows your order as delivered but you have not received it, please:

Check with neighbors, your building's reception, or household members.
Verify the shipping address on your order confirmation.
Allow 48 hours — carriers occasionally mark packages as delivered before final delivery.

If your package still hasn't arrived after 48 hours, contact us at info@lanadogclub.com and we will open an investigation with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a full refund.

Incorrect or Damaged Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or refund right away.